All e-commerce must link to the ODR

News in the world of e-commerce! The European Parliament, according to the Article 14 of Regulation No. 254/2013The European Commission's Online Dispute Resolution Platform (ODRP) will require all online stores operating from the European Union to include a link to the ODRP on their websites as of February 15, 2016.Online Dispute Resolution - ODR).

This article includes the obligation of sellers to inform users of the possibility of obtaining a complaint recourse. outside the strictly judicial sphereIt usually involves the intervention of a third party acting as a neutral intermediary between the consumer and the company against which the complaint is filed.

Depending on the case, the intermediary may propose a solution, impose a solution on the parties or bring them together to reach an amicable agreement. This alternative dispute resolution is often far more effective in the case of a dispute cheap, simple and fast to go to the corresponding courts. In no case is it specified where this should appear. linkThe only emphasis is on the need for it to appear somewhere.

This website can be used both by consumers residing in the European Union to try to solve multiple problems that arise during an online purchase and by the companies themselves, which may use it to file all kinds of claims against their own consumers in relation to the products or services provided.

It should be noted that in Spain, as there is still no dispute resolution body, it will take some time for this obligation to come into force. However, it is recommended to include it from now on so that when it appears our website adapts to the current regulations. And you, have you already adapted your website to the new regulations?

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