{"id":5626,"date":"2022-01-03T13:25:50","date_gmt":"2022-01-03T13:25:50","guid":{"rendered":"https:\/\/www.geotelecom.es\/blog\/buenas-noticias-para-consumidores-2022\/"},"modified":"2026-03-16T15:07:34","modified_gmt":"2026-03-16T15:07:34","slug":"good-news-for-consumers-2022","status":"publish","type":"post","link":"https:\/\/www.geotelecom.es\/en\/blog\/buenas-noticias-para-consumidores-2022\/","title":{"rendered":"Good news for consumers in 2022"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Last April, the Ministry of Consumer Affairs approved a new decree law modifying the consumer regulations.<strong>as of January 1, 2022<\/strong> Therefore, from now on, as consumers, we are entitled to a new series of applications in the products explained below.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are going to tell you <strong>the most interesting aspects of this regulation for consumers in a summarized form<\/strong>. For more information you can consult the <a href=\"https:\/\/www.boe.es\/buscar\/doc.php?id=BOE-A-2021-6872\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">BOE, royal decree law 7\/2021<\/a>.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Contents of the entry<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Contents\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #a09353;color:#a09353\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #a09353;color:#a09353\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.geotelecom.es\/en\/blog\/buenas-noticias-para-consumidores-2022\/#Garantia_legal_de_3_anos\" >3-year legal warranty<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.geotelecom.es\/en\/blog\/buenas-noticias-para-consumidores-2022\/#Productos_digitales\" >Digital products<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.geotelecom.es\/en\/blog\/buenas-noticias-para-consumidores-2022\/#Piezas_de_repuesto\" >Spare parts<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.geotelecom.es\/en\/blog\/buenas-noticias-para-consumidores-2022\/#Prescripcion_o_incorformidad\" >Prescription or nonconformity<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.geotelecom.es\/en\/blog\/buenas-noticias-para-consumidores-2022\/#Ventaja_para_los_consumidores_%C2%BFY_para_fabricantes\" >Advantage for consumers And for manufacturers?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Garantia_legal_de_3_anos\"><\/span>3-year legal warranty<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Until this year, the legal warranty on products was 2 years mandatory.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With the entry into force of these new regulations, Spain extends to <strong>3 years legal warranty<\/strong> of consumer goods\/supply of digital content or services.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p><em>In the case of a contract for the sale of goods or the supply of digital content or services supplied in a single act or in a series of individual acts,<\/em><strong>the entrepreneur shall be liable for any lack of conformity which exists at the time of delivery or supply and which becomes apparent within three years of delivery<\/strong><em>in the case of goods or two years in the case of digital content or services<\/em><\/p><cite>BOE, royal decree law 7\/2021, Art. 120<\/cite><\/blockquote><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">It should be noted that if a product is purchased on December 31, 2021, it will have a 2-year warranty, not a 3-year warranty. <a href=\"https:\/\/www.boe.es\/eli\/es\/l\/1984\/07\/19\/26\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">General Law for the Defense of Consumers and Users.<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Productos_digitales\"><\/span>Digital products<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For the first time, the regulation provides for digital products to have a warranty. In this <strong>digital services must offer a 2-year warranty.<\/strong> But what is considered digital content?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For the first time, contracts in which the user does not pay a price, but provides his personal data in exchange for a service, are included. In this case, digital services will be all those that allow the creation, processing, access or storage of data in digital format. They will be considered as supplies of content:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Computer software<\/li>\n\n\n\n<li>Digital games<\/li>\n\n\n\n<li>Video files<\/li>\n\n\n\n<li>Electronic books<\/li>\n\n\n\n<li>Audio files<\/li>\n\n\n\n<li>Applications<\/li>\n\n\n\n<li>Music files<\/li>\n\n\n\n<li>Other electronic publications.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Digital content or services are deemed to be available or accessible when they have reached the consumer\/user's environment. No other act of the entrepreneur shall be necessary in order for him to be able to use them in accordance with the contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Since these online contents or services are offered in digital format, the supply shall not require any additional delivery time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Excluded from this regulation are free and open source programs (Freeware) in which the source code is openly shared and users can freely access the program.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Piezas_de_repuesto\"><\/span>Spare parts<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In this case, spare parts for products that are no longer sold double the period and <strong>extended from 5 to 10 years. <\/strong>This method is intended to improve the useful life of the products by facilitating repair.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Manufacturers will now be required to have repair parts for products for a minimum of 10 years in their warehouses once the product is no longer manufactured.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Prescripcion_o_incorformidad\"><\/span>Prescription or nonconformity<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The new regulation expands from <strong>3 to 5 years the statute of limitations period to exercise the rights that the consumer has when he\/she is not satisfied.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, the period for reversal of the burden of proof for proving lack of conformity is increased from six months to one or two years, depending on the subject matter of the contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thus, during this period, the consumer or user will only have to prove that the good, content or digital service is not in conformity with what was agreed, without the need, as until now, to prove its lack of conformity at the time of delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To oppose the consumer's or user's claim, the entrepreneur will have to prove that the lack of conformity did not exist at that time.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>Commercial warranties included in the associated advertising shall prevail over those in the legal warranty statement if they are more beneficial to the consumer.<\/p><cite>BOE<\/cite><\/blockquote><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ventaja_para_los_consumidores_%C2%BFY_para_fabricantes\"><\/span>Advantage for consumers And for manufacturers?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><p>With this regulation, according to the Ministry of Consumer Affairs, it is intended to take a step forward in the circular economy strategy. It is still too early to know how this will affect manufacturers and distributors of goods and, therefore, the possible rise in prices in certain sectors. We will have to stay tuned during this first quarter of the year 2022 and see how the approval of this decree law evolves for both companies and consumers.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-5624 aligncenter\" src=\"https:\/\/www.geotelecom.es\/wp-content\/uploads\/2022\/01\/cmin-275x300.png\" alt=\"cministry\" width=\"317\" height=\"345\"><\/p><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As a Digital Marketing Agency specialized in eCommerce we have advised all our clients about these changes for 2022 so that they are aware of the regulations at all times.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As consumers, we believe it is important that we all know the rights we have when purchasing a product in any store, whether in person or digitally.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In case of doubt from <a href=\"https:\/\/www.geotelecom.es\/en\/\">Geotelecom<\/a> we are always at your disposal\u00a0<\/p>","protected":false},"excerpt":{"rendered":"<p>Last April, the Ministry of Consumer Affairs approved a new decree-law amending consumer regulations. It will take effect on January 1, 2022, so as of now, as consumers, we are entitled to a new set of provisions regarding products, which we explain below. We\u2019ll summarize the most important aspects of these regulations for consumers. For more information, please refer to the Official State Gazette (BOE), Royal Decree-Law 7\/2021. 3-Year Legal Warranty Until this year, the mandatory legal warranty for products was 2 years. With the implementation of this new regulation, Spain is extending the statutory warranty for consumer goods and the supply of digital content or services to 3 years. In the case of a contract for the sale of goods or the supply of digital content or services provided in a single transaction or through a series of individual transactions,the seller will be liable for any lack of conformity existing at the time of delivery or provision and becoming apparent within three years of delivery in the case of goods, or within two years in the case of digital content or services (BOE, Royal Decree-Law 7\/2021, Article 120. It is important to note that if a product is purchased on December 31, 2021, it will have a 2-year warranty, not a 3-year one. The law that establishes this extension is the General Law on the Protection of Consumers and Users. Digital Products: For the first time, the regulations provide that digital products are covered by a warranty. Under these provisions, digital services must offer a 2-year warranty. But what is considered digital content? For the first time, the regulations cover contracts in which the user does not pay a price but does provide their personal data in exchange for a service. In this case, digital services are defined as any services that enable the creation, processing, access, or storage of data in digital format. The following will be considered content provision: Digital content or services will be deemed available or accessible once they have reached the consumer\u2019s or user\u2019s environment. No further action by the business is required for the consumer to use them in accordance with the contract. Since these \u2018online\u2019 content or services are offered in digital format, their provision should not require any additional delivery time. Excluded from this regulation are freeware and open-source programs in which the source code is openly shared and users can freely access the program. Replacement Parts In this case, the replacement part availability period for products that are no longer sold is doubled, extending from 5 to 10 years. This measure aims to improve the useful life of products by facilitating repairs. Manufacturers will now be required to keep repair parts for products in their warehouses for a minimum of 10 years after the product is discontinued. Statute of Limitations or Nonconformity The new regulations extend the statute of limitations for consumers to exercise their rights in cases of nonconformity from 3 to 5 years. In addition, the period for shifting the burden of proof to demonstrate nonconformity is extended from six months to one or two years, depending on the subject matter of the contract. Thus, during this period, the consumer or user will only have to demonstrate that the good, content, or digital service does not conform to what was agreed upon, without needing\u2014as was previously required\u2014to prove its lack of conformity at the time of delivery. To contest a consumer\u2019s or user\u2019s claim, the business will have to prove that the lack of conformity did not exist at that time. Commercial warranties included in related advertising will take precedence over those in the statutory warranty statement if they are more beneficial to the consumer. BOE: An Advantage for Consumers\u2014But What About Manufacturers? According to the Ministry of Consumer Affairs, this regulation aims to take a step forward in the circular economy strategy. It is still too early to know how this will affect manufacturers and distributors of goods and, consequently, whether it will lead to price increases in certain sectors. We will need to monitor developments during the first quarter of 2022 to see how the approval of this decree-law unfolds for both businesses and consumers. \u00a0 As a digital marketing agency specializing in e-commerce, we have notified all our clients about these changes for 2022 so they remain fully informed of the regulations at all times. As consumers, we believe it\u2019s important for everyone to know their rights when purchasing a product at any store, whether in-person or online. If you have any questions, we at Geotelecom are always here to help.\u00a0<\/p>","protected":false},"author":42,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[49,93,94],"class_list":["post-5626","post","type-post","status-publish","format-standard","hentry","category-e-commerce","tag-ecommerce","tag-ley","tag-normativa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Buenas noticias para los consumidores en 2022 - Geotelecom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.geotelecom.es\/en\/blog\/good-news-for-consumers-2022\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Buenas noticias para los consumidores en 2022 - Geotelecom\" \/>\n<meta property=\"og:description\" content=\"El pasado abril el Ministerio de Consumo aprob\u00f3 un nuevo decreto ley modificando la normativa de consumo Su entrada en vigor esa partir del 1 de enero de 2022 por lo que desde ya, como consumidores, tenemos derecho a una nueva serie de aplicaciones en los productos que te explicamos a continuaci\u00f3n. Os vamos a contar lo m\u00e1s interesante para los consumidores de esta normativa de forma resumida. Para ampliar informaci\u00f3n pod\u00e9is consultarlo en el BOE, real decreto ley 7\/2021. Garant\u00eda legal de 3 a\u00f1os Hasta este a\u00f1o, la garant\u00eda legal de los productos era de 2 a\u00f1os obligatorios. Con la entrada de esta nueva normativa, Espa\u00f1a ampl\u00eda a 3 a\u00f1os la garant\u00eda legal de bienes de consumo\/suministro de contenidos o servicios digitales. En el caso de contrato de compraventa de bienes o de suministro de contenidos o servicios digitales suministrados en un acto \u00fanico o en una serie de actos individuales,el empresario ser\u00e1 responsable de las faltas de conformidad que existan en el momento de la entrega o del suministro y se manifiesten en un plazo de tres a\u00f1os desde la entregaen el caso de bienes o de dos a\u00f1os en el caso de contenidos o servicios digitales BOE,real decreto ley 7\/2021, Art\u00faclo 120 Debemos tener en cuenta que si un producto se compra el 31 de diciembre de 2021, tendr\u00e1 garant\u00eda de 2 a\u00f1os, no de 3. La ley que recoge esta ampliaci\u00f3n es la Ley General de Defensa de los Consumidores y Usuarios. Productos digitales La normativa contempla por primera vez que los productos digitales cuenten con garant\u00eda. En este los servicios digitales deber\u00e1n ofrecer una garant\u00eda de 2 a\u00f1os. Pero, \u00bfqu\u00e9 se considera contenido digital? Por primera vez, quedan recogidos los contratos en los que el usuario no paga un precio, pero s\u00ed facilita sus datos personales a cambio de un servicio. En este caso, los servicios digitales ser\u00e1n todos aquellos que permiten la creaci\u00f3n, el tratamiento , acceso o almacenamiento de datos en formato digital. Ser\u00e1n considerados suministros de contenidos: Se considerar\u00e1 que los contenidos o servicios digitales estar\u00e1n disponibles o accesibles cuando hayan llegado al entorno del consumidor\/usuario. No ser\u00e1 necesario ning\u00fan otro acto del empresario para que pueda utilizarlos conforme al contrato. Dado que estos contenidos o servicios &#8216;online&#8217; se ofrecen en formato digital, el suministro no deber\u00e1 requerir, de ning\u00fan plazo adicional en la entrega. Quedan excluidos de esta regulaci\u00f3n los programas libres y de c\u00f3digo abierto (Freeware) en el cual el c\u00f3digo fuente se comparte abiertamente y los usuarios pueden acceder libremente al programa. Piezas de repuesto En este caso, las piezas de repuestos de los productos que ya no vendan duplican el periodo y ampl\u00edan de 5 a 10 a\u00f1os. Con este m\u00e9todo se pretende mejorar la vida \u00fatil de los productos facilitando la reparaci\u00f3n. Ahora, los fabricantes estar\u00e1n obligados a tener piezas de reparaci\u00f3n para los productos por un m\u00ednimo de 10 a\u00f1os en sus almacenes una vez que el producto deja de fabricarse. Prescripci\u00f3n o incorformidad La nueva normativa ampl\u00eda de 3 a 5 a\u00f1os el plazo de prescripci\u00f3n para ejercer los derechos que el consumidor tiene cuando no est\u00e1 conforme. Adem\u00e1s, se eleva el plazo de inversi\u00f3n de la carga de la prueba para acreditar la falta de conformidad, pasando de seis meses a uno o dos a\u00f1os, en funci\u00f3n del objeto contractual. As\u00ed, durante este per\u00edodo, el consumidor o usuario solo tendr\u00e1 que demostrar que el bien, el contenido o el servicio digital no es conforme a lo acordado, sin necesidad, como hasta ahora, de demostrar su falta de conformidad en el momento de la entrega. Para oponerse a la reclamaci\u00f3n del consumidor o usuario, el empresario tendr\u00e1 que demostrar que la falta de conformidad no exist\u00eda en ese momento. Las garant\u00edas comerciales que se incluyen en la publicidad asociada prevalecer\u00e1n sobre las de la declaraci\u00f3n de garant\u00eda legal si son m\u00e1s beneficiosas para el consumidor. BOE Ventaja para los consumidores \u00bfY para fabricantes? Con esta normativa , seg\u00fan el Ministerio de Consumo , se pretende para dar un paso hacia delante en la estrategia de econom\u00eda circular. A\u00fan es pronto para saber como afectar\u00e1 esto a fabricantes y distribuidores de los bienes y, por tanto, a la posible subida de precios en ciertos sectores. Habr\u00e1 que estar pendientes durante este primer trimestre del a\u00f1o 2022 y ver como evoluciona la aprobaci\u00f3n de este decreto ley tanto para las empresas como para los consumidores. &nbsp; Como Agencia de Marketing Digital especializada en eCommerce hemos avisado a todos nuestros clientes sobre estos cambios para 2022 para que est\u00e9n al tanto en todo momento de la normativa. Como consumidores creemos importante que todos conozcamos los derechos que tenemos al adquirir un producto en cualquier tienda, ya sea presencial o digital. En caso de dudas desde Geotelecom siempre estamos a vuestra disposici\u00f3n\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.geotelecom.es\/en\/blog\/good-news-for-consumers-2022\/\" \/>\n<meta property=\"og:site_name\" content=\"Geotelecom\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-03T13:25:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-16T15:07:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.geotelecom.es\/wp-content\/uploads\/2026\/03\/cmin.png\" \/>\n\t<meta property=\"og:image:width\" content=\"541\" \/>\n\t<meta property=\"og:image:height\" content=\"590\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Good news for consumers in 2022 - Geotelecom","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.geotelecom.es\/en\/blog\/good-news-for-consumers-2022\/","og_locale":"en_US","og_type":"article","og_title":"Buenas noticias para los consumidores en 2022 - Geotelecom","og_description":"El pasado abril el Ministerio de Consumo aprob\u00f3 un nuevo decreto ley modificando la normativa de consumo Su entrada en vigor esa partir del 1 de enero de 2022 por lo que desde ya, como consumidores, tenemos derecho a una nueva serie de aplicaciones en los productos que te explicamos a continuaci\u00f3n. Os vamos a contar lo m\u00e1s interesante para los consumidores de esta normativa de forma resumida. Para ampliar informaci\u00f3n pod\u00e9is consultarlo en el BOE, real decreto ley 7\/2021. Garant\u00eda legal de 3 a\u00f1os Hasta este a\u00f1o, la garant\u00eda legal de los productos era de 2 a\u00f1os obligatorios. Con la entrada de esta nueva normativa, Espa\u00f1a ampl\u00eda a 3 a\u00f1os la garant\u00eda legal de bienes de consumo\/suministro de contenidos o servicios digitales. En el caso de contrato de compraventa de bienes o de suministro de contenidos o servicios digitales suministrados en un acto \u00fanico o en una serie de actos individuales,el empresario ser\u00e1 responsable de las faltas de conformidad que existan en el momento de la entrega o del suministro y se manifiesten en un plazo de tres a\u00f1os desde la entregaen el caso de bienes o de dos a\u00f1os en el caso de contenidos o servicios digitales BOE,real decreto ley 7\/2021, Art\u00faclo 120 Debemos tener en cuenta que si un producto se compra el 31 de diciembre de 2021, tendr\u00e1 garant\u00eda de 2 a\u00f1os, no de 3. La ley que recoge esta ampliaci\u00f3n es la Ley General de Defensa de los Consumidores y Usuarios. Productos digitales La normativa contempla por primera vez que los productos digitales cuenten con garant\u00eda. En este los servicios digitales deber\u00e1n ofrecer una garant\u00eda de 2 a\u00f1os. Pero, \u00bfqu\u00e9 se considera contenido digital? Por primera vez, quedan recogidos los contratos en los que el usuario no paga un precio, pero s\u00ed facilita sus datos personales a cambio de un servicio. En este caso, los servicios digitales ser\u00e1n todos aquellos que permiten la creaci\u00f3n, el tratamiento , acceso o almacenamiento de datos en formato digital. Ser\u00e1n considerados suministros de contenidos: Se considerar\u00e1 que los contenidos o servicios digitales estar\u00e1n disponibles o accesibles cuando hayan llegado al entorno del consumidor\/usuario. No ser\u00e1 necesario ning\u00fan otro acto del empresario para que pueda utilizarlos conforme al contrato. Dado que estos contenidos o servicios &#8216;online&#8217; se ofrecen en formato digital, el suministro no deber\u00e1 requerir, de ning\u00fan plazo adicional en la entrega. Quedan excluidos de esta regulaci\u00f3n los programas libres y de c\u00f3digo abierto (Freeware) en el cual el c\u00f3digo fuente se comparte abiertamente y los usuarios pueden acceder libremente al programa. Piezas de repuesto En este caso, las piezas de repuestos de los productos que ya no vendan duplican el periodo y ampl\u00edan de 5 a 10 a\u00f1os. Con este m\u00e9todo se pretende mejorar la vida \u00fatil de los productos facilitando la reparaci\u00f3n. Ahora, los fabricantes estar\u00e1n obligados a tener piezas de reparaci\u00f3n para los productos por un m\u00ednimo de 10 a\u00f1os en sus almacenes una vez que el producto deja de fabricarse. Prescripci\u00f3n o incorformidad La nueva normativa ampl\u00eda de 3 a 5 a\u00f1os el plazo de prescripci\u00f3n para ejercer los derechos que el consumidor tiene cuando no est\u00e1 conforme. Adem\u00e1s, se eleva el plazo de inversi\u00f3n de la carga de la prueba para acreditar la falta de conformidad, pasando de seis meses a uno o dos a\u00f1os, en funci\u00f3n del objeto contractual. As\u00ed, durante este per\u00edodo, el consumidor o usuario solo tendr\u00e1 que demostrar que el bien, el contenido o el servicio digital no es conforme a lo acordado, sin necesidad, como hasta ahora, de demostrar su falta de conformidad en el momento de la entrega. Para oponerse a la reclamaci\u00f3n del consumidor o usuario, el empresario tendr\u00e1 que demostrar que la falta de conformidad no exist\u00eda en ese momento. Las garant\u00edas comerciales que se incluyen en la publicidad asociada prevalecer\u00e1n sobre las de la declaraci\u00f3n de garant\u00eda legal si son m\u00e1s beneficiosas para el consumidor. BOE Ventaja para los consumidores \u00bfY para fabricantes? Con esta normativa , seg\u00fan el Ministerio de Consumo , se pretende para dar un paso hacia delante en la estrategia de econom\u00eda circular. A\u00fan es pronto para saber como afectar\u00e1 esto a fabricantes y distribuidores de los bienes y, por tanto, a la posible subida de precios en ciertos sectores. Habr\u00e1 que estar pendientes durante este primer trimestre del a\u00f1o 2022 y ver como evoluciona la aprobaci\u00f3n de este decreto ley tanto para las empresas como para los consumidores. &nbsp; Como Agencia de Marketing Digital especializada en eCommerce hemos avisado a todos nuestros clientes sobre estos cambios para 2022 para que est\u00e9n al tanto en todo momento de la normativa. Como consumidores creemos importante que todos conozcamos los derechos que tenemos al adquirir un producto en cualquier tienda, ya sea presencial o digital. En caso de dudas desde Geotelecom siempre estamos a vuestra disposici\u00f3n\u00a0","og_url":"https:\/\/www.geotelecom.es\/en\/blog\/good-news-for-consumers-2022\/","og_site_name":"Geotelecom","article_published_time":"2022-01-03T13:25:50+00:00","article_modified_time":"2026-03-16T15:07:34+00:00","og_image":[{"width":541,"height":590,"url":"https:\/\/www.geotelecom.es\/wp-content\/uploads\/2026\/03\/cmin.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Written by":"","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.geotelecom.es\/blog\/buenas-noticias-para-consumidores-2022\/#article","isPartOf":{"@id":"https:\/\/www.geotelecom.es\/blog\/buenas-noticias-para-consumidores-2022\/"},"author":{"name":"","@id":""},"headline":"Buenas noticias para los consumidores en 2022","datePublished":"2022-01-03T13:25:50+00:00","dateModified":"2026-03-16T15:07:34+00:00","mainEntityOfPage":{"@id":"https:\/\/www.geotelecom.es\/blog\/buenas-noticias-para-consumidores-2022\/"},"wordCount":878,"commentCount":0,"image":{"@id":"https:\/\/www.geotelecom.es\/blog\/buenas-noticias-para-consumidores-2022\/#primaryimage"},"thumbnailUrl":"https:\/\/www.geotelecom.es\/wp-content\/uploads\/2022\/01\/cmin-275x300.png","keywords":["ecommerce","ley","normativa"],"articleSection":["E-commerce"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.geotelecom.es\/blog\/buenas-noticias-para-consumidores-2022\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.geotelecom.es\/blog\/buenas-noticias-para-consumidores-2022\/","url":"https:\/\/www.geotelecom.es\/blog\/buenas-noticias-para-consumidores-2022\/","name":"Good news for consumers in 2022 - Geotelecom","isPartOf":{"@id":"https:\/\/www.geotelecom.es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.geotelecom.es\/blog\/buenas-noticias-para-consumidores-2022\/#primaryimage"},"image":{"@id":"https:\/\/www.geotelecom.es\/blog\/buenas-noticias-para-consumidores-2022\/#primaryimage"},"thumbnailUrl":"https:\/\/www.geotelecom.es\/wp-content\/uploads\/2022\/01\/cmin-275x300.png","datePublished":"2022-01-03T13:25:50+00:00","dateModified":"2026-03-16T15:07:34+00:00","author":{"@id":""},"breadcrumb":{"@id":"https:\/\/www.geotelecom.es\/blog\/buenas-noticias-para-consumidores-2022\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.geotelecom.es\/blog\/buenas-noticias-para-consumidores-2022\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.geotelecom.es\/blog\/buenas-noticias-para-consumidores-2022\/#primaryimage","url":"https:\/\/www.geotelecom.es\/wp-content\/uploads\/2022\/01\/cmin-275x300.png","contentUrl":"https:\/\/www.geotelecom.es\/wp-content\/uploads\/2022\/01\/cmin-275x300.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.geotelecom.es\/blog\/buenas-noticias-para-consumidores-2022\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.geotelecom.es\/"},{"@type":"ListItem","position":2,"name":"Buenas noticias para los consumidores en 2022"}]},{"@type":"WebSite","@id":"https:\/\/www.geotelecom.es\/#website","url":"https:\/\/www.geotelecom.es\/","name":"Geotelecom","description":"Digital Marketing Agency","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.geotelecom.es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"","url":"https:\/\/www.geotelecom.es\/en\/blog\/author\/"}]}},"_links":{"self":[{"href":"https:\/\/www.geotelecom.es\/en\/wp-json\/wp\/v2\/posts\/5626","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.geotelecom.es\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.geotelecom.es\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.geotelecom.es\/en\/wp-json\/wp\/v2\/users\/42"}],"replies":[{"embeddable":true,"href":"https:\/\/www.geotelecom.es\/en\/wp-json\/wp\/v2\/comments?post=5626"}],"version-history":[{"count":1,"href":"https:\/\/www.geotelecom.es\/en\/wp-json\/wp\/v2\/posts\/5626\/revisions"}],"predecessor-version":[{"id":5627,"href":"https:\/\/www.geotelecom.es\/en\/wp-json\/wp\/v2\/posts\/5626\/revisions\/5627"}],"wp:attachment":[{"href":"https:\/\/www.geotelecom.es\/en\/wp-json\/wp\/v2\/media?parent=5626"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.geotelecom.es\/en\/wp-json\/wp\/v2\/categories?post=5626"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.geotelecom.es\/en\/wp-json\/wp\/v2\/tags?post=5626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}