{"id":6287,"date":"2016-02-22T14:49:48","date_gmt":"2016-02-22T14:49:48","guid":{"rendered":"https:\/\/www.geotelecom.es\/blog\/todos-los-e-commerce-deberan-enlazar-con-la-odr\/"},"modified":"2016-02-22T14:49:48","modified_gmt":"2016-02-22T14:49:48","slug":"all-e-commerce-shall-be-linked-to-the-odr","status":"publish","type":"post","link":"https:\/\/www.geotelecom.es\/en\/blog\/todos-los-e-commerce-deberan-enlazar-con-la-odr\/","title":{"rendered":"All e-commerce must link to ODR"},"content":{"rendered":"

News in the world of e-commerce! The European Parliament, according to the Article 14 of Regulation No. 254\/2013<\/a>, The European Commission's Online Dispute Resolution Platform (ODRP) will require all online stores operating from the European Union to include a link to the ODRP on their websites as of February 15, 2016.Online Dispute Resolution - ODR<\/strong>). <\/p>\n\n\n\n

This article includes the obligation of sellers to inform users of the possibility of obtaining a complaint recourse. outside the strictly judicial sphere<\/strong>.It usually involves the intervention of a third party acting as a neutral intermediary between the consumer and the company against which the complaint is filed. <\/p>\n\n\n\n

Depending on the case, the intermediary may propose a solution, impose a solution on the parties or bring them together to reach an amicable agreement. This alternative dispute resolution is often far more effective in the case of a dispute cheap, simple and fast<\/strong> to go to the corresponding courts. In no case is it specified where this should appear. link<\/a>, The only emphasis is on the need for it to appear somewhere. <\/p>\n\n\n\n

This website can be used both by consumers residing in the European Union to try to solve multiple problems arising during an online purchase and by the companies themselves, which may use it to file all kinds of claims against their own consumers in relation to the products or services provided. <\/p>\n\n\n\n

It should be noted that in Spain, as there is still no dispute resolution body, it will take some time for this obligation to come into force. However, it is recommended to include it from now on so that when it appears our website adapts to the current regulations. And you, have you already adapted your website to the new regulations?<\/p>","protected":false},"excerpt":{"rendered":"

Latest news from the world of e-commerce! The European Parliament, pursuant to Article 14 of Regulation No. 254\/2013, will require, effective February 15, 2016, all online stores operating from within the European Union to include on their websites a link to the European Commission\u2019s Online Dispute Resolution (ODR) platform. This article establishes the obligation for sellers to inform users that there is a possibility of resolving complaints outside of the strictly judicial system. Typically, this involves the intervention of a third party acting as a neutral intermediary between the consumer and the company against which the complaint is filed. Depending on the specific case, the intermediary may propose a solution, impose a solution on the parties, or bring them together to reach an amicable agreement. This alternative dispute resolution is usually much cheaper, simpler, and faster than going to court. In no case is it specified where this link must appear; the emphasis is solely on the need for it to appear somewhere. This website can be used both by consumers residing in the European Union to resolve various issues that arise during an online purchase and by the companies themselves, which may use it to file all types of complaints against their own consumers regarding the products or services provided. It\u2019s worth noting that in Spain, since there is not yet a dispute resolution body, it will still be some time before this requirement takes effect. However, it\u2019s recommended to include it now so that when one is established, our website will be compliant with current regulations. And you\u2014have you already adapted your website to the new regulations?<\/p>","protected":false},"author":42,"featured_media":6286,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[58,216,217,183,218],"class_list":["post-6287","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-e-commerce","tag-e-commerce","tag-odr","tag-online-dispute-resolution","tag-ue","tag-union-europea"],"yoast_head":"\nTodos los e-commerce deber\u00e1n enlazar con la ODR - Geotelecom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.geotelecom.es\/en\/blog\/all-e-commerce-shall-be-linked-to-the-odr\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Todos los e-commerce deber\u00e1n enlazar con la ODR - Geotelecom\" \/>\n<meta property=\"og:description\" content=\"\u00a1Novedades en el mundo del e-commerce! El Parlamento Europeo, seg\u00fan el art\u00edculo 14 del Reglamento n\u00ba254\/2013, obligar\u00e1 a partir del 15 de Febrero de 2016 a todas las tiendas online que operen desde la Uni\u00f3n Europea a incluir en sus webs un enlace a la Plataforma de Resoluci\u00f3n de Litigios en Linea de la Comisi\u00f3n Europea (Online Dispute Resolution – ODR). Este art\u00edculo recoge la obligaci\u00f3n de los vendedores a informar a los usuarios de que existe la posibilidad de obtener un recurso de queja fuera de lo estrictamente judicial.Normalmente, suele implicar la intervenci\u00f3n de un tercero que act\u00fae como intermediario neutral entre el consumidor y la empresa contra la que se presenta la reclamaci\u00f3n. Seg\u00fan los distintos casos, el intermediario puede proponer una soluci\u00f3n, imponer una soluci\u00f3n a las partes o reunirlas para que lleguen a unacuerdoamistoso. Estaresoluci\u00f3n alternativa de litigios suele ser mucho m\u00e1s barata, sencilla y r\u00e1pida que acudir a los correspondientes tribunales. En ning\u00fan caso se especifica donde debe aparecer este enlace, \u00fanicamente se hace hincapi\u00e9 en la necesidad de que este aparezca por alg\u00fan lado. Esta web puede ser utilizada tanto por los consumidores residentes en la Uni\u00f3n Europea para tratar deresolver m\u00faltiples problemas que surjan durante una compra online como porlas propias empresas, que podr\u00e1n utilizarlo para presentar todo tipo de reclamaciones contra sus propios consumidores en relaci\u00f3n con los productos o servicios facilitados. Cabe destacar que en Espa\u00f1a, al no existir a\u00fan ning\u00fan organismo de resoluci\u00f3n de litigios, todav\u00eda pasar\u00e1 alg\u00fan tiempo hasta que esta obligaci\u00f3n entre en vigor. Sin embargo, se recomienda incluirlo desde ya para que cuando aparezca alguno nuestra p\u00e1gina web se adapte a la normativa vigente. Y t\u00fa, \u00bfya has adaptado tu web a la nueva normativa?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.geotelecom.es\/en\/blog\/all-e-commerce-shall-be-linked-to-the-odr\/\" \/>\n<meta property=\"og:site_name\" content=\"Geotelecom\" \/>\n<meta property=\"article:published_time\" content=\"2016-02-22T14:49:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.geotelecom.es\/wp-content\/uploads\/2026\/03\/odr.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"751\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"All e-commerce should link to ODR - Geotelecom","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.geotelecom.es\/en\/blog\/all-e-commerce-shall-be-linked-to-the-odr\/","og_locale":"en_US","og_type":"article","og_title":"Todos los e-commerce deber\u00e1n enlazar con la ODR - Geotelecom","og_description":"\u00a1Novedades en el mundo del e-commerce! El Parlamento Europeo, seg\u00fan el art\u00edculo 14 del Reglamento n\u00ba254\/2013, obligar\u00e1 a partir del 15 de Febrero de 2016 a todas las tiendas online que operen desde la Uni\u00f3n Europea a incluir en sus webs un enlace a la Plataforma de Resoluci\u00f3n de Litigios en Linea de la Comisi\u00f3n Europea (Online Dispute Resolution – ODR). Este art\u00edculo recoge la obligaci\u00f3n de los vendedores a informar a los usuarios de que existe la posibilidad de obtener un recurso de queja fuera de lo estrictamente judicial.Normalmente, suele implicar la intervenci\u00f3n de un tercero que act\u00fae como intermediario neutral entre el consumidor y la empresa contra la que se presenta la reclamaci\u00f3n. Seg\u00fan los distintos casos, el intermediario puede proponer una soluci\u00f3n, imponer una soluci\u00f3n a las partes o reunirlas para que lleguen a unacuerdoamistoso. 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